{"id":1612,"date":"2017-04-03T20:59:47","date_gmt":"2017-04-03T20:59:47","guid":{"rendered":"https:\/\/www.assistel.com\/?page_id=1612\/"},"modified":"2025-09-19T18:22:54","modified_gmt":"2025-09-19T18:22:54","slug":"assistance-as-a-profession","status":"publish","type":"page","link":"https:\/\/assistel.com\/en\/about\/assistance-as-a-profession\/","title":{"rendered":"Assistance as a profession"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”section” module_class=”remove-bg-tablet add-margin-top-tablet” _builder_version=”4.27.4″ background_color=”#113852″ background_image=”https:\/\/www.assistel.com\/wp-content\/uploads\/2016\/07\/line_2.png” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” custom_css_main_element=”background-position:right center;||background-repeat:no-repeat;||background-size:auto;” transparent_background=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_row padding_mobile=”off” column_padding_mobile=”on” admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”780px” custom_padding=”||0px|” make_fullwidth=”off” use_custom_width=”on” width_unit=”on” custom_width_px=”780px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”L\u2019assistance est une profession” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” background_layout=”dark” module_alignment=”center” custom_padding_last_edited=”off|desktop” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

ASSISTANCE IS A PROFESSION
<\/strong><\/h2>\n

…<\/span><\/p>\n

Our specialists must demonstrate excellent adaptability, proactivity, and strong stress resilience, in addition to mastering multiple technologies and, in some cases, several foreign languages. Providing assistance goes beyond customer service, as the client\u2019s well-being, and sometimes even their life, may be at stake.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” disabled_on=”on|on|on” _builder_version=”4.27.4″ background_color=”#ffffff” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ inner_width_tablet=”50px” inner_max_width_tablet=”50px” custom_padding=”||4% !important|” custom_padding_tablet=”||50px !important|” custom_padding_phone=”” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” disabled=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Charg\u00e9 d\u2019assistance en 7 habilet\u00e9s” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Charg\u00e9 d\u2019assistance en 7 habilet\u00e9s<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row padding_mobile=”off” column_padding_mobile=”on” disabled_on=”||on” admin_label=”Image m\u00e9tier mobile” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ width_phone=”50px” max_width_phone=”1280px” z_index_tablet=”0″ box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.assistel.com\/wp-content\/uploads\/2016\/08\/metier.png” show_bottom_space=”off” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” disabled_on=”off|off|” admin_label=”Image m\u00e9tier” _builder_version=”4.16″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” animation=”off” sticky=”on” always_center_on_mobile=”on” global_colors_info=”{}”]<\/p>\n

[\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ padding_mobile=”off” column_padding_mobile=”on” disabled_on=”off|off|off” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Empathie” module_class=”left bullet” _builder_version=”4.16″ background_image=”https:\/\/www.assistel.com\/wp-content\/uploads\/2016\/08\/turquoise_plus.png” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”right” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

EMPATHIE<\/strong><\/h3>\n

Fait preuve de compassion<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Perspicacit\u00e9” module_class=”left bullet” _builder_version=”4.16″ background_image=”https:\/\/www.assistel.com\/wp-content\/uploads\/2016\/08\/turquoise_plus.png” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”right” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Perspicacit\u00e9<\/h3>\n

Identifie et comprend la vraie nature du besoin<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Empressement” module_class=”left bullet” _builder_version=”4.16″ background_image=”https:\/\/www.assistel.com\/wp-content\/uploads\/2016\/08\/turquoise_plus.png” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”right” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Empressement<\/h3>\n

Assure la prise en charge imm\u00e9diate \u00e0 l\u2019int\u00e9rieur des balises contractuelles<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.assistel.com\/wp-content\/uploads\/2016\/08\/metier.png” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” disabled_on=”on|on|” admin_label=”Image m\u00e9tier” _builder_version=”4.16″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” animation=”off” sticky=”off” always_center_on_mobile=”on” global_colors_info=”{}”]<\/p>\n

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Efficience<\/h3>\n

Guide le client vers la solution optimale<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Agilit\u00e9” module_class=”right bullet” _builder_version=”4.16″ background_image=”https:\/\/www.assistel.com\/wp-content\/uploads\/2016\/08\/turquoise_plus.png” background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Agilit\u00e9<\/h3>\n

Coordonne les interventions aupr\u00e8s des partenaires<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Proactivit\u00e9” module_class=”right bullet” _builder_version=”4.16″ background_image=”https:\/\/www.assistel.com\/wp-content\/uploads\/2016\/08\/turquoise_plus.png” background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Proactivit\u00e9<\/h3>\n

Anticipe la suite des \u00e9v\u00e9nements<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Communication” module_class=”right bullet” _builder_version=”4.16″ background_image=”https:\/\/www.assistel.com\/wp-content\/uploads\/2016\/08\/turquoise_plus.png” background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Communication<\/h3>\n

Informe et rassure le client<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row padding_mobile=”on” column_padding_mobile=”on” disabled_on=”on|on|off” admin_label=”S\u00e9parateur ligne” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”0px||0px|” z_index_tablet=”0″ box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.assistel.com\/wp-content\/uploads\/2016\/07\/separtion-arrow.png” show_bottom_space=”off” align=”center” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” admin_label=”S\u00e9parateur fl\u00e8che” _builder_version=”4.16″ custom_css_main_element=”max-width:33px;||max-height:33px;” use_border_color=”off” border_color=”#ffffff” border_style=”solid” animation=”off” sticky=”on” always_center_on_mobile=”on” global_colors_info=”{}”]<\/p>\n

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NOS CHARG\u00c9S D\u2019ASSISTANCE VOUS REPR\u00c9SENTENT LORS DE CHAQUE CONTACT<\/h3>\n

[\/et_pb_text][et_pb_text disabled_on=”on|on|on” admin_label=”Texte” _builder_version=”4.16″ text_font_size=”22″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” background_layout=”dark” custom_margin=”7px||10px|” custom_padding=”14px|20px|14px|20px” text_font_size_tablet=”” text_font_size_phone=”16″ text_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” disabled=”on” global_colors_info=”{}”]<\/p>\n

\nParce qu\u2019ils sont d\u00e9vou\u00e9s et consciencieux.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/assistel.com\/en\/team\/” button_text=”D\u00e9couvrez notre \u00e9quipe de professionnels” button_alignment=”left” admin_label=”Bouton turquoise” module_class=”assistel_btn turquoise-bg” _builder_version=”4.16″ custom_button=”on” button_text_size=”18″ button_text_color=”#ffffff” button_bg_color=”#31bbac” button_border_width=”0″ button_border_color=”#31bbac” button_border_radius=”40″ button_font=”|on||on|” button_use_icon=”off” custom_css_main_element=”box-shadow: 0px 3px 0px #fff;||margin-left:14px;||margin-right:14px;||margin-bottom:30px !important;” button_border_radius_hover=”40″ button_letter_spacing_hover=”0″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”on” button_border_radius__hover=”40″ button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]<\/p>\n

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LE M\u00c9TIER DE L\u2019ASSISTANCE EST FAIT SUR MESURE POUR VOS COMP\u00c9TENCES?<\/h3>\n

[\/et_pb_text][et_pb_text disabled_on=”on|on|on” admin_label=”Texte” _builder_version=”4.16″ text_font_size=”22″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” background_layout=”dark” custom_margin=”7px||10px|” custom_padding=”14px|20px|14px|20px” text_font_size_tablet=”” text_font_size_phone=”16″ text_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” disabled=”on” global_colors_info=”{}”]<\/p>\n

\nNous cherchons toujours de bons candidats.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”\/en\/?page_id=1636″ button_text=”Faites-nous parvenir votre curriculum vitae” button_alignment=”left” admin_label=”Bouton orange” module_class=”assistel_btn turquoise-bg” _builder_version=”4.16″ custom_button=”on” button_text_size=”18″ button_text_color=”#ffffff” button_bg_color=”#f48120″ button_border_width=”0″ button_border_color=”#f48120″ button_border_radius=”40″ button_font=”|on||on|” button_use_icon=”off” custom_css_main_element=”box-shadow: 0px 3px 0px #fff;||margin-left:14px;||margin-right:14px;||margin-bottom:30px !important;” button_border_radius_hover=”40″ button_letter_spacing_hover=”0″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”on” button_border_radius__hover=”40″ button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]<\/p>\n

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ASSISTANCE IS A PROFESSION … Our…<\/p>\n","protected":false},"author":1,"featured_media":2826,"parent":1609,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1612","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nAssistance as a profession - Assistel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/assistel.com\/en\/about\/assistance-as-a-profession\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assistance as a profession - Assistel\" \/>\n<meta property=\"og:description\" content=\"ASSISTANCE IS A PROFESSION … Our...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/assistel.com\/en\/about\/assistance-as-a-profession\/\" \/>\n<meta property=\"og:site_name\" content=\"Assistel\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-19T18:22:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/assistel.com\/wp-content\/uploads\/2016\/07\/metier-assistance.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"3000\" \/>\n\t<meta property=\"og:image:height\" content=\"1116\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/assistel.com\\\/en\\\/about\\\/assistance-as-a-profession\\\/\",\"url\":\"https:\\\/\\\/assistel.com\\\/en\\\/about\\\/assistance-as-a-profession\\\/\",\"name\":\"Assistance as a profession - 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