Éric Vézina

Senior Director, Assistance Services

Passionate | Innovator | Expert

Caroline has more than 25 years of management experience, as senior manager in customer contact centres, business strategy development and project management. Since joining the Assistel team, she has actively contributed to the growth and evolution of our operations with her high-level expertise and energy.

Senior Director Assistance Services

Éric is responsible for Assistel’s operations. He leads all of our assistance services’ departments.

His mandate

With his strategic vision, heis goal is to ensure operational efficacy in line with our growth. As the person responsible for operational performance in a continually changing environment, his key priorities are the optimal management of assistance services and the development of his team’s skills.

For Éric, listening to the voice of the customer is essential.

“What drives us on a daily basis is to provide a distinctive customer experience. We are attentive to customers so as to continually improve and exceed their expectations.”

United we stand

Éric is backed by a solid team whose complementary strengths contribute to achieving the company’s vision.