ASSISTANCE AS A PROFESSION:

Reassure, rescue and resolve

From the very first contact, assistance coordinators know they have to find a quick solution to a customer’s problem. Always in control, they will assist your customers in emergency or day-to-day life situations, for example:

  • A traveller with health issues abroad
  • A motorist with a flat tire
  • An elderly person with health problems
  • A couple facing legal problems

ASSISTANCE IS A PROFESSION

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Our specialists must demonstrate excellent adaptability, proactivity, and strong stress resilience, in addition to mastering multiple technologies and, in some cases, several foreign languages. Providing assistance goes beyond customer service, as the client’s well-being, and sometimes even their life, may be at stake.