ASSISTANCE AS A PROFESSION:
Reassure, rescue and resolve
From the very first contact, assistance coordinators know they have to find a quick solution to a customer’s problem. Always in control, they will assist your customers in emergency or day-to-day life situations, for example:
- A traveller with health issues abroad
- A motorist with a flat tire
- An elderly person with health problems
- A couple facing legal problems
ASSISTANCE IS A PROFESSION
Our specialists need to show excellent coping skills, proactivity and high resistance to stress, in addition to being familiar with a variety of technologies and, in some cases, many foreign languages. Assisting someone means going beyond customer service, because the well-being and sometimes even the life of a customer may be at stake.
1, Complexe Desjardins, East Tower, 