Manager, Medical Assistance


Stéphanie started her career at Assistel in 2007. She first worked as a travel assistance coordinator and then as an operations analyst. Her keen interest in customer experience and her extensive knowledge of our travel processes allow her to accede to the title of Travel Assistance Manager in 2020. She has headed Assistel’s medical assistance team since 2023. Her human and unifying approach promotes the development of skills and the mobilization of the members of her team.

Medical assistance team

Working from our offices, Stéphanie’s team is in charge of medical case management. Her team of emergency medicine experts works in synergy with our international partners, while ensuring strict control over costs. In addition to the travel component, the team handles our health assistance offer.

We are qualified

The members of our team need to react quickly while making the right decisions. Mature judgment and alertness are the main qualities of the doctors, nurses and other health assistance specialists.

A story that ends well

A customer travelling down south needed an emergency blood transfusion, but no local institution was set up to do this. The speed with which our various intervention team members acted in this critical situation allowed for an emergency evacuation via helicopter to a neighbouring island to receive the appropriate care. The efforts and ongoing follow-up by the team in charge of the file made all the difference, since without the quick transfer the customer would have died the next morning.

Combining our many strengths

We are part of a large team dedicated to the achievement of a single objective: ensuring the well-being of your customers, everywhere and at all times.